Frequently Asked About Our Terms
Your balance remains in your wallet. When you close your account, that balance is refunded to the payment method you used for your last deposit — DANA, OVO, GoPay, QRIS or bank transfer — within 3–5 business days.
Yes. Our terms require us to hold all deposits in segregated banking accounts, separate from operating funds. Your DANA, OVO, GoPay and QRIS transfers are encrypted and verified. We never commingle your money with company revenue.
No. We must give you 30 days' written notice via email before any major change takes effect. You then have the right to accept, request clarification, or close your account penalty-free. Trivial wording updates don't require notice.
It means you agree not to use bot software, share your login credentials, attempt account theft, or exploit system bugs for unfair advantage. You also accept that we reserve the right to void winnings from provably fraudulent bets or collusive play.
We retain your name, email, phone and payment records for seven years for tax and anti-money-laundering compliance. After that period, we delete personal data unless local Indonesian law requires longer retention.
We investigate withdrawal disputes within 5 business days and email you our findings. Most are resolved when we verify the transaction was processed correctly by your bank or payment provider.
Our terms state that disputes are first handled through our support team. If unresolved after 30 days, you can escalate to local dispute resolution where local law permits. We're committed to fair outcome, not hiding behind fine print.
